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CARMS document processing

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Two of my referees have mailed out letters of reference to CARMS, 1 week and 3 weeks ago, respectively. However, the "document tracking" section of my AWS show that these documents have not been processed.


However, the letters of reference completed electronically show up as processed.


Is this how CARMS operates? Do they scan all the relevant documents around the milestone date if they are submitted via regular snail mail? I just want to make sure the letters haven't been misplaced or not received by CARMS.


Thanks in advance!

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