how would you answer this?

[human instinct]

Hey, so a question...what would be the best way to approach this?

 

You work at a restaurant and notice that your manager accidentally drops a nugget to the ground, then picks it up and puts it into the tray that he then hands over to the customer. What would you do in this situation?

 

 

I understand that the obvious thing is to talk to the manager regarding his action as he is violating the health and safety rules, putting at risk someone else's health. however, what im unsure about is when the best time to approach the manager would be and how? should one approach the manager when the customer has left with the order (which is obviously a risk that customer would begin eating) or should one ask the customer to wait while take the manager to the side and let him know that he had noticed the manager do the wrong thing? obviously the latter is the right thing to do but how would one approach such a situation, given that the manager may not be receptive to the subordinate especially when the customer is waiting?

[book gorilla]

The key in any ca response is showing your process of thinking rather than the bottom line answer being "right or wrong". Your response should flow through and reflect consideration of all relevant competencies. In this case you need to highlight sensitivity to the manager's feelings, maintaining a positive perspective on him even when provoked, ie recognzizing he may have just reacted without thinking through the health issues etc., showing empathy that he may have been under undue stress etc etc. When actually discussing it with manager you would need to acknowledge the need to adjust your response and modify it based on the reaction you get from hism (high-ranking factor to reflect self control), exert tact and diplomacy in approaching him by maintaining a constructive courteous approach. A high-ranking behavioour factor to reflect this as well is showing respect and consideration in how you approach, putting him at ease with rapport in delivering the message rather than doing it in a confrontational manner. You can underline the competency of itengrity in that you recognize the need to do something to stand up for your principle - ie the decision to act on your high set of ethical principles. You would discuss your communication style in delivering the message as well, highlighting that beyond delivering the clear message you would restate the manager's opinion to reflect and digest his response in order to modify your content based on his verbal and non-verbal feedback etc etc. Bottom line - its your process of thinking and manner of approach (and letting the interviewer into your thinking process and deliberation of competencies) that is more important than "getting the right answer".